Privacy Policy

Introduction

Proaspăt (referred to below as "we", "company", "service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise protect your personal information.

What Information We Collect

Personal Information

• Full name
• Phone number
• Email address
• Delivery/pickup address
• Payment information (processed securely)

Service Information

• Details about orders and deliveries
• Clothing descriptions (for identification)
• Washing preferences and options

Technical Information

• IP address
• Browser type and device
• Pages visited and visit duration
• Referral source

How We Use Your Information

We use collected information for:

• Providing and improving services
• Processing orders and deliveries
• Processing payments
• Contacting you with updates and support
• Marketing communications (with your consent)
• Analyzing and improving the website
• Preventing fraud and ensuring security
• Complying with legal obligations

Data Sharing

We do not sell, trade, or loan your personal information. However, we may share:

• Service Providers: Email, payment, and other essential service providers
• Legal Obligations: When required by law
• B2B Partners: Only with explicit consent

Cookies

We use cookies for:

• Essential: Website functionality and user sessions
• Analytics: Understanding user behavior (Google Analytics)
• Preferences: Remembering your preferences

You can refuse non-essential cookies anytime using the consent banner.

Data Security

We implement technical and organizational security measures to protect your personal data, including SSL encryption, password protection, and restricted access.

However, no internet transmission method is 100% secure. We cannot guarantee absolute security.

Data Retention

• Account information: As long as account is active + 1 year after deletion
• Order information: Minimum 7 years (tax requirement)
• Cookies: Per settings (1 month - 2 years)
• Marketing: As long as you consent

Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Access to personal data we hold
• Correction: Correction of inaccurate information
• Deletion: "Right to be forgotten" under certain conditions
• Restriction: Restricting processing
• Portability: Receiving data in an easy-to-read format
• Objection: Objecting to marketing processing

To exercise these rights, email: [email protected]

Policy Changes

We may update this policy anytime. Major changes will be notified via email or site banner.

Contact - Data Protection Officer